Rafael Masters and Ella Trinh make up the dream team behind Vulcan Augmetics, an innovative prosthetics company attempting to make losing a body part nothing more than a temporary inconvenience. But who are the two honorable founders behind this lofty ambition? Ella grew up in Phu Yen in central Vietnam, spending a lot of her younger life around veterans and the disabled, due to her father’s work. After graduating from the London School of Commerce, she decided she wanted to come back to Vietnam and contribute back to the country. Ella believes that the Vietnamese are fierce doers, hardworking with high performance, making Vietnam a place of great potential to start a business. She founded her own startup solo, Boss Lady, which had to wind down, teaching her a lot about sales and online marketing but also that its hard to do things as a one woman team. She then worked in two more startups, gathering experience and learning more about how to run a business, and always keeping an eye open for the next inspiration, and waiting for the chance to build again. In 2018 she took a job at Alley51, a venture studio, as a project manager, and it was here she met Vulcan. Initially brought in to help accelerate company growth and build the organization, she soon took on a much larger role and was brought on as cofounder within 6 months. Since then she has recruited top talent, created a resilient and innovative organization, and built up a nationwide sales network of clinics and partners, all in the name of improving the lives of millions. At Vulcan she makes sure things are executed fast and effectively across all departments – by having the best people in the team, the most efficient processes in place, the most powerful culture to facilitate it, and the most strategic partners in the business ecosystem. Everything she does ensures those in need get the augmentations they require in a timely manner. Rafael was raised in a village in the south of the UK, just down the road from Lord Mayor Treloars College, the largest disabled college in the country. Many of his friends as a teenager were wheelchair-bound, or heavily dependent on technology to live full lives, and their resilience and pragmatism were a deep influence. After graduating from University with a degree in Philosophy, he went to Vietnam to travel and work, teaching English for a year before returning to the UK. While in Vietnam however, he came to love the country, the culture and his career in education, and decided to stay. He progressed from teaching to academic development and management. Rafael decided after 8 years it was time to build something that would make a difference on a much larger scale. He had seen that Vietnam was a country of tremendous potential, with people who were creative, pragmatic and ambitious, but he didn’t yet know enough about business to do the opportunity justice, so he took an MBA. During this time he also started learning more about 3D printing and design, and became involved with the local maker community which opened his eyes to the technological possibilities becoming available. Shortly after graduating he met Akshay, a representative of a venture studio called Alley51, at a networking event. After talking about 3D printing, maker spaces, and entrepreneurship for several hours, Rafael was invited to pitch Alley51 his startup idea and Vulcan Augmetics was born. In the years since Vulcan was founded Rafael has continued to learn and adapt, incorporating new technology in the most efficient way, and ensuring that the company has built a brand and product that is aligned with real user requirements. His mantra is “Make what the user needs, not what you wish they needed”. At Vulcan he ensures that the company is moving in the right direction with a clear plan, managing tech development, finance and business strategy. Vulcan products are designed with accessibility for the end user clearly in mind, and he makes sure that this is considered at every stage of the development process, and that Vulcan is always aware of the user experience before they commit pen to paper.